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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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3 comments

From: Jairo Martinez

Date: April 12, 2018 at 8:02:28 PM EDT

To:

Cc:

Subject: Re:[## 76171 ##] New customer message on March 22, 2018 at 05:45 AM

Reply-To: customerservices@whatsmode.com

Dear Customer,

I have requested a full refund at least 7 times regarding the "fake boots" I received. I finally got a real response from their company (see below) but have yet to receive any refund. I will be filing a complaint with the Attorney Generals office. This is from WhatsMode April 12th: My order number was #41173600"I went ahead and submitted the request for the refunds. It usually takes between 5 to 10 business days to be completed, depending on your bank.

We are sorry for the inconvenience and we thank you for understanding; we hope you continue to give us the opportunity to earn your business.

Should you have more questions, please do not hesitate to contact us. : )

Best,"

Product or Service Mentioned: Boots.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $47.

Preferred solution: Full refund.

I didn't like: False advertising boots received were nothing like i ordered.

Company wrote 0 private or public responses to the review from May 02.
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WhatsMODE
#1481894

Hi Debbie,Can you please DM me in the comment your order number #411 xxx so we can get this sorted ASAP. I look forward from hearing from you soon.With kind regards.

Anonymous
#1480790

I got the same boots. They have yet to respond to me either.

WhatsMODE
#1479072

Hi, I'm very sorry to hear about the issues you've been experiencing! We understand your point, we already proceeded to your refund request on May 11 and you received a notification in your mailbox and we enclosed a screenshot.

Refunds usually take 5 to 10 days to appear on your bank account.

Should you have any questions, I remain at your disposal. With kind regards.

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