Not resolved
Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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From: Jairo Martinez

Date: April 12, 2018 at 8:02:28 PM EDT



Subject: Re:[## 76171 ##] New customer message on March 22, 2018 at 05:45 AM


Dear Customer,

I have requested a full refund at least 7 times regarding the "fake boots" I received. I finally got a real response from their company (see below) but have yet to receive any refund. I will be filing a complaint with the Attorney Generals office. This is from WhatsMode April 12th: My order number was #41173600"I went ahead and submitted the request for the refunds. It usually takes between 5 to 10 business days to be completed, depending on your bank.

We are sorry for the inconvenience and we thank you for understanding; we hope you continue to give us the opportunity to earn your business.

Should you have more questions, please do not hesitate to contact us. : )


Product or Service Mentioned: Boots.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $47.

Preferred solution: Full refund.

I didn't like: False advertising boots received were nothing like i ordered.

Company wrote 0 private or public responses to the review from May 02.
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Hi Debbie,Can you please DM me in the comment your order number #411 xxx so we can get this sorted ASAP. I look forward from hearing from you soon.With kind regards.


I got the same boots. They have yet to respond to me either.


Hi, I'm very sorry to hear about the issues you've been experiencing! We understand your point, we already proceeded to your refund request on May 11 and you received a notification in your mailbox and we enclosed a screenshot.

Refunds usually take 5 to 10 days to appear on your bank account.

Should you have any questions, I remain at your disposal. With kind regards.

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