Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Value for money
0 comments

Ordered 2 jumpers, and when they finally arrived they were TERRIBLE quality, absolutely awful. Initiated a refund and sent the 2 jumpers back by recorded delivery. The items were received on 1st June, and yet I still haven't received my refund.

I've followed up numerous times. Here are the emails from them:

10th June:

"I went ahead and notified the logistics team about the returned package, it usually takes between 5 to 10 business days to be completed, depending on your bank."

21st June:

"I reported your order along with the data you provided, they will proceed with the refund procedures, you should get refunded in a time frame of one to two weeks."

7th July:

"We apologize you have not received your refund yet. I placed another refund request on your behalf. It usually takes from 5 to 10 business days to be completed depending on your bank, please wait until the period is over before following up again."

I emailed AGAIN on 20th July but have not had a response yet.

Product or Service Mentioned: Jumper.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $53.

Preferred solution: Full refund.

I didn't like: Fact i still have not received a refund.

Company wrote 0 private or public responses to the review from Jul 24.
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